Support

Contact us

Have a question, need help with your account, or just want to say hello? We'd love to hear from you. Email reachout@cogniy.com — or reachoutl@cogniy.com reaches the same team.

General support

Account issues, feature questions, bug reports, or feedback.

reachout@cogniy.com

Billing & refunds

Subscription charges, cancellations, refund requests, or invoice queries.

reachout@cogniy.com

Legal & privacy

Data requests, GDPR/privacy enquiries, or legal questions.

reachout@cogniy.com

Partnerships & press

Interested in partnering, sponsoring, or featuring Offload?

reachout@cogniy.com

Response times

We aim to respond to all enquiries within 2 business days. For billing and refund requests, we typically respond within 1 business day. If your issue is urgent, please include "Urgent" in your subject line.

Company information

Cogniy Ltd

Registered in England and Wales

United Kingdom

Payments are processed by Paddle.com Market Ltd as our merchant of record. Paddle handles VAT, sales tax, and payment compliance on our behalf.

See also: Terms of Service · Privacy Policy · Refund Policy